Is your message getting through?

As most in management know, one of the most critical elements to succeed in business today is to communicate effectively, both inside and outside the organization. While many senior executives and managers pride themselves on their self-perceived communication skills, it is also no secret that many recipients of those communications do not feel the same [...]

Before You Criticize, Remember….

The pause almost became uncomfortable, but there was no doubt that he had all of our attention. He began slowly to recap the complaints and irritations he had experienced in the past several weeks with this supervisor and then he said: